Talk to a specialist

Skip the ticket queue. Skip the sales funnel.

Production on fire, a migration on the whiteboard, or just a pricing question. Tell us what is going on and a straight answer comes back, not a calendar invite.

Tell us what is on your stack

A real engineer reads this.

Say what you run today and what is bothering you about it. Migration plan, capacity question, an invoice that stopped making sense: it all lands in the same place, and it is read by someone who can answer it.

  • About 8 minutes to the first reply

    Measured across the last twelve months, not a number we would like to hit. Nights and weekends included.

  • An engineer, not a routing bot

    The person who answers can talk about the architecture, the migration window and the invoice in the same message.

  • No discovery call theater

    No deck, no scoring form, no gatekeeping. If a call helps, we book one. If a straight answer is enough, you get that instead.

  • Already a customer with something broken? Write to [email protected] and it goes straight to the 24/7 channel.
  • Want to resell or build on Optidata? The partner program is the faster door.

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Support, always human

Real people on the other end. Always.

When something breaks at 2am you do not want a chatbot. You want someone who can actually fix it. That is who picks up, every day of the year.

8 minAverage first response, measured
99%Of tickets hit the first-response SLA
65%Of tickets resolved on the first reply
24/7/365Exclusive channel, no queue to get lost in
Optidata engineers and SREs on shift in the operations room

Trust and reliability

Your compliance team will not have to chase us.

Optidata is SOC 2 Type II certified through a continuous observation audit. Eighty-eight controls are evaluated over a 90-day window, followed by an independent auditor's opinion.

SOC 2 Type II certification badge

88

Controls audited

Covering infrastructure and operations, not just the surface.

66

Report pages

Delivered to clients under NDA so procurement and security teams can review them before signing.

3

Trust criteria

Security, Availability, and Confidentiality, verified over several months.

66%

Of buyers require it

Two-thirds of B2B buyers request SOC 2 Type II before evaluating vendors.

Optidata certifications

  • SOC 2 Type II
  • ISO 27001

Certifications held by the data center facilities where we operate

  • TIER III Facility
  • TIER III Design
  • PCI DSS Compliant
  • SOC 1 Type II
  • ISO 27701
  • ISO 22301
  • ISO 9001

Ready when you are

Still reading? The form takes two minutes.

A real engineer replies in about 8 minutes. Or skip the form and open an account: no credit card, no sales call.